Introduction

Welcome to Healing Touch Supplies (“we,” “our,” “us,” or the “Company”). We are committed to respecting your privacy and protecting the personal information you share when visiting our website, placing an order, or contacting our customer support team.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use our website, purchase our products, or interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it through the appropriate process.

Information We Collect

We may collect the following categories of information, depending on how you use our website.

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Order details and purchase history
• Customer service communications

Payment Information

Payments may be processed through third-party payment service providers. We may receive transaction confirmations, payment status, billing details, and limited payment-related information.

We generally do not store complete credit or debit card numbers or card security codes on our own servers. Payment information is handled according to the applicable payment provider’s policies and security procedures.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate location
• Browser type and device information
• Operating system
• Pages visited and time spent on the website
• Referral sources and website interactions
• Cookie identifiers and similar tracking technologies

Health-Related Information

Because we offer medical, orthopedic, rehabilitation, and wellness products, customers may voluntarily share limited health-related information when asking product questions or requesting support.

We ask customers not to submit unnecessary medical records, sensitive health information, or other confidential medical details through general website forms or email.

We do not require customers to disclose a diagnosis or medical history merely to browse our product catalogue. Any health-related information collected will be handled in accordance with applicable privacy laws.

How We Use Your Information

We may use collected information to:

• Process, confirm, ship, and manage orders.
• Provide customer support and respond to enquiries.
• Communicate order updates, delivery information, and returns.
• Maintain, improve, and secure our website.
• Detect fraudulent transactions and prevent unauthorised activity.
• Maintain business, accounting, and transaction records.
• Send promotional communications where permitted by law and subject to applicable consent requirements.
• Comply with legal obligations and respond to lawful requests.
• Enforce our website policies and protect our legal rights.

We will use personal information only for purposes permitted by applicable law.

Medical Products and Health Information

Healing Touch Supplies is an online retailer of medical, orthopedic, and wellness-related products. Unless expressly stated otherwise, we do not provide medical diagnosis, treatment, or personalised healthcare services.

We do not use information submitted through ordinary shopping activities to diagnose medical conditions or determine the suitability of a product for a particular medical condition.

Customers should avoid sharing sensitive medical information unless it is necessary for a specific request and an appropriate channel is available.

We do not knowingly sell sensitive health information. Any collection, use, or disclosure of such information will be subject to applicable legal requirements and any necessary consent.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Enable essential website functions.
• Remember shopping cart contents and preferences.
• Understand website traffic and performance.
• Improve user experience.
• Measure advertising performance and, where permitted, support marketing activities.

You can manage cookies through your browser settings and, where available, our cookie preference tool. Disabling certain cookies may affect some website features.

Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

Sharing Your Information

We do not sell personal information in exchange for money. We may share information with the following categories of recipients when necessary for legitimate business purposes or as permitted by law:

Service Providers

These may include:

• Payment processors
• Shipping and delivery companies
• Website hosting and ecommerce providers
• Customer support platforms
• Email and communication providers
• Analytics and security providers

These service providers may process information on our behalf under applicable contractual and legal requirements.

Legal and Regulatory Authorities

We may disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, or lawful governmental requests.

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable privacy requirements.

Protection of Rights and Security

We may disclose relevant information when necessary to investigate suspected fraud, address security incidents, protect our customers or business, or establish, exercise, or defend legal claims.

We do not authorise third parties to use personal information obtained through us for purposes that are inconsistent with applicable law or our contractual obligations.

Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, manufacturers, or other external platforms.

We do not control the privacy practices, security measures, or content of independent third parties. Your use of those services is subject to their own terms and privacy policies.

We encourage customers to review the relevant policies before submitting information to any third-party website.

Data Security

We implement reasonable technical, administrative, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no internet transmission, electronic storage system, or online transaction can be guaranteed to be completely secure.

To the extent permitted by applicable law, we cannot guarantee absolute security of information transmitted over the internet. Nothing in this section excludes any security obligation that the law requires us to fulfil.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, fraud prevention, dispute resolution, and compliance with legal obligations.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to any applicable retention obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal exceptions.
• Withdraw consent where processing relies on consent.
• Object to or restrict certain types of processing.
• Opt out of marketing communications.
• Request a copy of certain personal information in a portable format.
• Lodge a complaint with the appropriate privacy regulator.

To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before processing your request.

We will respond within the time limits required by applicable law. Some information may need to be retained where required for legal, regulatory, accounting, or security purposes.

Marketing Communications

If you subscribe to promotional emails or other marketing communications, we may use your contact details to share product updates, offers, and relevant announcements where legally permitted.

You may unsubscribe using the link provided in marketing emails or by contacting us directly.

Even after opting out of promotional messages, you may continue to receive essential transactional communications, such as order confirmations, shipping updates, and customer service messages.

Children’s Privacy

Our website is intended for use by individuals legally permitted to make purchases under applicable law.

We do not knowingly collect personal information directly from children where parental consent or other authorisation is required and has not been obtained. If we become aware that information has been collected unlawfully from a child, we will take appropriate steps in accordance with applicable law.

International Data Transfers

Depending on the location of our service providers and customers, personal information may be processed or stored in countries other than the country in which it was collected.

Where required, we will implement appropriate safeguards and comply with applicable legal requirements governing international data transfers.

Limitation of Responsibility Regarding Third-Party Services

We use third-party providers to support payment processing, website functionality, shipping, analytics, and other business operations.

To the extent permitted by applicable law, we are not responsible for the independent privacy practices or security decisions of third parties operating outside our reasonable control.

This provision does not exclude responsibilities that cannot legally be excluded, including any obligations we have concerning our own selection of service providers, contractual arrangements, or handling of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal obligations.

The revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide notice or obtain consent before implementing material changes.

We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need information about how your personal information is handled, please contact us:

Healing Touch Supplies
Email: support@healingtouchsupplies.com

We will review and respond to privacy-related enquiries in accordance with applicable law.