At Healing Touch Supplies, we aim to provide a reliable and convenient shopping experience. This policy explains how we process orders, deliver products, handle cancellations, accept eligible returns, and issue refunds for medical, orthopedic, rehabilitation, and wellness products purchased through our website.

Shipping Policy

Domestic Shipping

Healing Touch Supplies currently ships to eligible addresses within the United States. Shipping availability may depend on the destination, product availability, and carrier restrictions.

We do not currently offer international shipping through our website.

Order Processing

Orders are processed during our regular business days, excluding applicable holidays. Processing times may vary depending on product availability, payment verification, and order volume.

Customers will receive an order confirmation after placing an order. A shipping confirmation and tracking information will be provided when available.

Shipping Charges

Applicable shipping charges and taxes will be displayed at checkout before an order is completed.

Any free shipping offers or promotional delivery arrangements will be subject to the conditions stated when the offer is presented.

Estimated Delivery

Estimated shipping and delivery timelines will be communicated at checkout or in order confirmation messages where available.

Delivery estimates are not guarantees unless expressly stated. Delays may occur because of weather, carrier disruptions, high order volumes, or other circumstances.

We will comply with applicable federal and state requirements concerning shipment representations, delayed orders, cancellations, and refunds.

If we cannot ship an order within the promised timeframe, or within the applicable legally required timeframe when no shipment period was specified, we will provide the required delay notice and cancellation or refund options.

Order Tracking

Where tracking is available, customers may use the tracking details supplied in their shipping confirmation to follow their orders.

If tracking information is unavailable or has not been updated for an extended period, please contact customer support.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses and contact details.

Please contact us promptly if you discover an error. We will make reasonable efforts to correct it before dispatch, but changes cannot be guaranteed after shipment.

Any additional charges associated with address corrections or reshipment will be disclosed where applicable and handled in accordance with applicable law.

Delayed, Lost, or Damaged Shipments

If your order is significantly delayed, appears lost, or arrives damaged, please contact us as soon as reasonably possible.

Include your order number and any relevant photographs or supporting information. We will investigate the issue with the carrier and determine an appropriate resolution.

Nothing in this policy limits any rights or remedies available under applicable law.

Order Cancellation

Customers may request cancellation before an order has been dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, eligible returns may be handled under the return policy below.

If Healing Touch Supplies cancels an order after payment has been received, we will issue an appropriate refund.

Where we cannot ship within the timeframe required by applicable law, we will provide the legally required notice and refund options. Any refund required under the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule will be processed in accordance with that rule.

Seven-Day Return Policy

Eligible products may be returned for a refund within 24 hours of delivery, subject to the conditions below.

To qualify for a discretionary change-of-mind return, the return request must be submitted within this period. The product must generally be unused, in its original condition, and accompanied by its original packaging, accessories, and proof of purchase.

Please contact customer support before shipping any return. Our team will provide return instructions and the applicable return address.

This seven-day policy does not reduce any longer or otherwise mandatory rights or remedies available under applicable federal or state law.

Eligible Change-of-Mind Returns

Customers may request a return if they change their minds about an eligible purchase, provided that:

• The return request is submitted within 24 hours of delivery.
• The product is unused and in its original condition.
• Original packaging, accessories, and included components are returned where reasonably required.
• The customer provides the order number or other reasonable proof of purchase.
• The product is not excluded from discretionary returns under a clearly disclosed, lawful product-specific restriction.

Approval is subject to verification that the return meets the applicable conditions.

Medical and Orthopedic Products

Certain medical, orthopedic, compression, rehabilitation, and personal-care products may be subject to additional return restrictions for legitimate hygiene, safety, or product-integrity reasons.

Where permitted by law and disclosed before purchase, products that have been used, opened, or removed from a hygiene or sterile seal may be ineligible for change-of-mind returns.

These restrictions do not eliminate any applicable rights concerning defective, damaged, incorrect, unsafe, or misdescribed products.

Products That Do Not Qualify for Change-of-Mind Returns

Where permitted by law and clearly disclosed before purchase, change-of-mind returns may be declined for:

• Used or worn products.
• Products with opened sterile packaging or broken hygiene seals where resale would be unsafe or unlawful.
• Products damaged through customer misuse or handling after delivery.
• Products specifically identified as non-returnable for a lawful reason.

These exclusions will not be applied to deny a remedy that is legally required.

Damaged, Defective, Incorrect, or Misdescribed Products

If you receive a product that is damaged, defective, incorrect, incomplete, unsafe, or materially different from its description, please contact us promptly.

Email support@healingtouchsupplies.com with:

• Your order number.
• A description of the issue.
• Photographs or videos, where reasonably available.
• Any other relevant information needed to investigate the claim.

We may request reasonable supporting information to assess the issue and coordinate a return or inspection.

Where a claim is confirmed, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a refund or another legally required remedy.

Customers will not be required to pay return shipping costs where applicable law or our stated policy requires Healing Touch Supplies to cover those costs.

Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for the return shipping cost.

Customers should use a suitable shipping method and retain proof of shipment until the return is resolved.

For products that are defective, damaged, incorrect, or materially misdescribed, return shipping costs will be handled in accordance with applicable law and our obligations for the particular claim.

We will disclose any applicable return shipping requirements before a return is completed.

Refund Policy

Healing Touch Supplies’ preferred resolution for approved returns is a refund.

Once a returned product has been received and assessed, we will notify the customer of the return decision.

Refund Method

Approved refunds will generally be issued to the original payment method. If this is not reasonably possible, we will contact the customer to arrange an appropriate alternative consistent with applicable law.

Refund Timing

We will initiate approved refunds within the timeframe required by applicable law and communicate any relevant processing information.

The time it takes for a refund to appear in the customer’s account may depend on the payment provider or financial institution.

Refund Amount

For an eligible change-of-mind return, the refund will cover the product purchase price, subject to any lawful and clearly disclosed terms applicable to the transaction.

Original shipping charges will be refunded where required by law or where the applicable order terms provide for a refund.

For defective, damaged, incorrect, or misdescribed products, the refund amount and treatment of shipping charges will comply with applicable legal requirements.

No restocking fee or other deduction will be applied where prohibited by law.

How to Request a Return

To request a return:

1. Email support@healingtouchsupplies.com within 24 hours of delivery for an eligible change-of-mind return.
2. Include your order number and reason for the return.
3. Provide photographs or other relevant information if requested.
4. Wait for return instructions and confirmation before shipping the product.
5. Package the product securely and retain the return tracking number, if applicable.

Please do not send a product to an unconfirmed address.

For damaged, defective, incorrect, or misdescribed products, contact us as soon as reasonably possible. Any applicable legal rights will be honoured even if the seven-day change-of-mind window has passed.

Exchanges and Replacements

Refunds are our preferred resolution for approved returns. Exchanges or replacements may be offered where appropriate, available, and agreed with the customer.

For defective, damaged, incorrect, or misdescribed products, any available remedy will be determined in accordance with applicable law.

Missing Items or Incorrect Orders

If an order arrives with missing components or contains a different product from the one purchased, please contact customer support with your order number and relevant details.

We will investigate the issue and provide an appropriate resolution where the claim is confirmed.

Contact Information

For shipping, cancellations, returns, and refund enquiries, please contact us. Please include your order number in order-related communications so we can assist you efficiently.

Changes to This Policy

We may update this Shipping & Returns Policy to reflect changes in our business operations, shipping arrangements, product range, or legal obligations.

Updates will be published on this page with a revised “Last Updated” date. Changes will apply as permitted by law and will not unlawfully remove rights that have already accrued to customers.